(1) Section 73A of the Act. According to this, if civil servants submit their complaints and complaints to the relevant supervisor or head of office, if they cannot be resolved at that level, they can submit such complaints and complaints to the following committee:--
(a) District and Regional Office Grievance Management Committee (a) Head of concerned office – Coordinator
(b) In the case of the regional level office, the Appeal Public Prosecutor's Office or in the case of the district level office, the authorized representative of the District Public Prosecutor's Office – Member
(e) Authorized civil servants appointed by the Chief District Officer in the case of district level offices and authorized representatives appointed by the regional administration office in the case of regional level offices - members
(e) President of the concerned district or region of the official trade union of civil servants – member
(b) Ministry, Commission, Secretariat, Department or Central Agency Level Grievance Management Committee
(a) Head of the specific category of the concerned body – Coordinator
(b) At least a gazetted first class representative of the Ministry of General Administration – Member
(e) Associate Solicitor-Member of the Office of the Solicitor General appointed by the Solicitor General. (e) Concerned Departmental President-Member
of Official Trade Union of Civil Servants (c) Central Grievance Management Committee
(a) Chief Secretary – Coordinator (b) Secretary to the Ministry of General Administration - Member (e) Deputy Attorney General appointed by the Attorney General – Member
(e) Central President of Official Trade Union of Civil Servants – Member
(2) The secretariat of the committee as per sub-rule (1) shall be in the office designated by the coordinator of the concerned committee.
(3) The Ministry of General Administration may issue guidelines on complaints and complaints management.